Social and Word of Mouth Marketing to Help to Engage Customers
By [http://ezinearticles.com/?expert=Jerry_O_Smith]Jerry O Smith
Today, managing a business requires an in-depth understanding of how to target and reach an audience on a variety of mediums including using traditional advertising and marketing as well as marketing online with social media and word of mouth engagement. When you want to know how to use word of mouth marketing to get in touch with your current audience while attracting a new audience as well, you can do so by following a few tips.
Researching Your Target Audience to Properly Engage Them
Before you can launch a word of mouth marketing campaign or even a social media campaign, it is important to get a complete understanding of the audience and demographic you are targeting. Understanding the age group, location and even the interests of those who frequently use your services or purchase your products will help you to launch successful and engaging social and viral marketing campaigns.
Researching the audience you want to attract and appeal to will also help you with determining the best plan of action when developing a marketing strategy that is either humorous, informative or even touching depending on the brand you are representing and how you want to appear to potential customers. Conducting research and utilizing focus groups can help you to gain insight into the type of viral campaign that is likely to be more successful than even paid advertising or marketing in print magazines, on the radio or even as commercials.
Keeping Communication Open After Engaging Customers
Once you launch a social media marketing campaign or a viral and word of mouth advertising and marketing campaign it is important to keep the communication between you and your customers as open as possible. Keep your customers engaged in your marketing plans by allowing comments, video responses and encouraging others to get involved to somehow participate in the campaign you have launched. The more your customers and fans can engage and interact with the marketing campaign you are running, the more likely they are to remember the marketing campaign while purchasing services or products from your company as well.
Being Consistent in Your Business Practices
After launching any type of marketing campaign, whether it is word of mouth or even using social media, it is vital to stay consistent in your updates and in keeping your word with anything that you promise to your customers within your marketing campaigns (such as specials, deals or even new releases). Being consistent with your business practices allows you to keep your customers and fans engaged while helping to boost your reputation with word of mouth and even with the sharing of social media updates, “tweets” and posting of links and new content you have to offer.
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Article Source: [http://EzineArticles.com/?Social-and-Word-of-Mouth-Marketing-to-Help-to-Engage-Customers&id=7382709] Social and Word of Mouth Marketing to Help to Engage Customers
